Effective Date: 15th August 2015

At Avax Digital Solutions (“we,” “our,” or “us”), we are dedicated to providing reliable and efficient support to our clients. This Support Policy outlines the scope, availability, and terms of the support services we offer. By using our services, you agree to the terms outlined in this policy.

1. Scope of Support

1.1 Included Services:

  • Technical assistance with our services, including:
    • Web design and development support
    • Hosting and email hosting issues
    • Assistance with themes and plugins provided by us
    • Business directory and real estate listing support
    • Digital marketing campaign-related queries

1.2 Exclusions:

  • Issues caused by third-party services or products not provided by us.
  • Custom development or design work beyond the agreed scope of the project.
  • Training or extensive tutorials on using third-party software.

2. Support Channels

We offer the following channels for support:

2.1 Email Support:

2.2 Phone Support:

  • Call us at 9953113366 during business hours: [Insert Business Hours and Time Zone].

2.3 Online Ticket System:

  • Clients with active service agreements may use our ticket system for priority support. Details on accessing the system will be provided during onboarding.

2.4 Live Chat:

  • Available on our website for quick responses to general inquiries during business hours.

3. Support Availability

3.1 Business Hours:

  • Support is available Monday to Friday, [Insert Hours and Time Zone].

3.2 Emergency Support:

  • For critical issues such as website downtime or email hosting failures, emergency support is available 24/7. Contact us via emergency@avaxdigital.com or call our emergency line at [Insert Emergency Line].

3.3 Response Time:

  • Non-critical queries: Response within [X] business hours.
  • Critical issues: Response within [X] hours, including after-hours support.

4. Client Responsibilities

To ensure efficient support, clients are expected to:

4.1 Provide Accurate Information:

  • Include detailed descriptions, screenshots, or error messages in your support request.

4.2 Maintain Backups:

  • Regularly back up your website, data, and other critical information. We are not responsible for data loss resulting from client actions or unforeseen events.

4.3 Follow Instructions:

  • Implement recommended solutions or provide access to your systems if required for troubleshooting.

5. Limitations of Support

5.1 Support for Custom Work:

  • Custom projects or additional features outside the original scope may require a separate agreement or incur additional charges.

5.2 Third-Party Integration Issues:

  • Support for third-party integrations is limited to basic troubleshooting. Further assistance may require coordination with the third-party provider.

5.3 Response Delays:

  • While we strive for timely responses, delays may occur during peak periods or due to unforeseen circumstances.

6. Amendments to Support Policy

We reserve the right to update this Support Policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

7. Contact Us

If you have any questions or need assistance, please contact us:

Thank you for choosing Avax Digital Solutions. We are committed to providing you with exceptional support to help you achieve your goals.