Avax Digital Refund Policy
Effective Date: 15-Aug-2023
At Avax Digital, we strive to provide high-quality IT services that meet the needs and expectations of our clients. We understand that there may be situations where you may require a refund. This Refund Policy outlines the terms and conditions under which refunds are issued for the services provided by Avax Digital.
1. General Refund Policy
Our refund policy is designed to ensure that you are satisfied with our services while also maintaining fairness and transparency in our business practices. Refunds are granted under specific circumstances, as outlined below, and are subject to the conditions stated in this policy.
2. Eligibility for Refunds
a. Service-Specific Refunds
- Web Design & Development: Refunds are available if you cancel the project before any significant work has been done. If the project is canceled after work has commenced but before completion, a partial refund may be issued based on the amount of work completed.
- Cloud Services: Refunds are available within 15 days of the initial payment if you are dissatisfied with the service provided. Pro-rata refunds may be issued for unused portions of pre-paid services beyond the 15-day period.
- CRM Solutions, E-Commerce Solutions, Mobile App Development, and Digital Marketing: Refunds may be considered on a case-by-case basis. Refund eligibility will depend on the stage of the project and the specific services rendered up to that point.
b. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Customized software development where substantial progress has been made.
- Digital marketing services after the commencement of campaigns.
- Any service where a final deliverable has been provided and accepted by the client.
3. Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] within 7 days of the event triggering the refund request.
- Provide Details: Include your name, contact information, the service purchased, and the reason for requesting a refund. Be as detailed as possible to help us understand your situation.
- Review Process: Upon receiving your request, we will review it within 5-10 business days. During this time, we may reach out for additional information or clarification.
- Refund Decision: We will notify you of our decision via email. If approved, refunds will be processed within 7-14 business days, depending on your payment method.
4. Refund Processing
- Payment Method: Refunds will be processed using the original payment method. If the original payment method is no longer valid, alternative arrangements will be made.
- Processing Time: While we process refunds promptly, please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.
- Currency: Refunds will be issued in the original currency of the transaction. Any currency conversion fees or differences due to exchange rate fluctuations will not be covered by Avax Digital.
5. Partial Refunds
In cases where partial work has been completed, Avax Digital reserves the right to issue a partial refund based on the percentage of the project that has been completed. The exact amount will be determined by assessing the scope of work already delivered.
6. Disputes and Chargebacks
If you are dissatisfied with our refund decision, we encourage you to contact us directly to resolve the issue. Initiating a chargeback without first attempting to resolve the issue with us may result in the suspension of your account and future services.
7. Changes to This Refund Policy
Avax Digital reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.
8. Contact Us
If you have any questions or concerns about our Refund Policy, please feel free to contact us at:
Avax Digital Solutions
Address: SCO 94/95, OMAXE WORLD STREET, Sector 79, Faridabad, Haryana 121004
E-Mail: info@avaxdigital.com
Phone: +91-9953113366