Refund Policy
Effective Date: 15th August 2015
At Avax Digital Solutions (“we,” “our,” or “us”), we strive to provide high-quality digital marketing, web design, and other services to our clients. If you are unsatisfied with our services, we offer a fair and transparent refund policy as outlined below.
1. Eligibility for Refunds
1.1 Service-Specific Terms:
- Each service offered by Avax Digital Solutions may have specific terms regarding refunds, as outlined in your service agreement or quotation. Please refer to those documents for additional details.
1.2 Non-Refundable Services:
- Certain services, such as domain registration, email hosting, and custom development projects, are non-refundable once initiated or delivered.
1.3 Refund Period:
- Requests for refunds must be made within 7 days of payment or project initiation, whichever comes first, unless otherwise stated in the service agreement.
2. Conditions for Refunds
We reserve the right to approve or deny refund requests based on the following conditions:
2.1 Unfulfilled Services:
- If we fail to deliver the agreed-upon services within the specified timeframe without just cause, you may be eligible for a full or partial refund.
2.2 Client Dissatisfaction:
- Refunds for dissatisfaction with completed work are evaluated on a case-by-case basis. We may offer revisions or alternatives before approving a refund.
2.3 Client Responsibilities:
- Refunds will not be granted if delays or issues result from the client’s failure to provide required information, approvals, or cooperation.
2.4 Breach of Agreement:
- Refunds are not available if the client violates the terms of the service agreement or these policies.
3. Refund Process
3.1 Submitting a Request:
- To request a refund, email us at info@avaxdigital.com with the following details:
- Your name and contact information
- Service purchased and payment details
- Reason for the refund request
- Any supporting documents or evidence
3.2 Review Timeline:
- Refund requests will be reviewed within 7 business days of submission. We will communicate our decision via email.
3.3 Approved Refunds:
- If approved, refunds will be processed using the original payment method. Please allow 7 business days for the funds to reflect in your account.
4. Exclusions
Refunds are not applicable for:
4.1 Services already completed and delivered as agreed. 4.2 Payments made for consultations, initial setup fees, or administrative costs. 4.3 Third-party costs incurred on your behalf (e.g., domain registration or software licenses).
5. Amendments to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our services signifies acceptance of the revised policy.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us:
- Email: info@avaxdigital.com
- Phone: 9953113366
- Address: Sector 82, Faridabad, Haryana 121002
Thank you for choosing Avax Digital Solutions. We value your trust and will work to resolve any issues promptly.